Policies, Terms, and Conditions

WHEN ORDERING

  • Minimum order per shipping point: $500.00 for first time buyers and $400.00 for returning buyers.
  • All items must be ordered according to the minimum order quantities specified.
  • Purchase order must be signed by an authorized buyer.
  • All orders are subject to acceptance at Zodax headquarters. All sales are final.
  • Backorders will be shipped without notification if within 90 days of original ship date.
  • Backorders under $100.00 will be canceled automatically within our system unless customer increases order.
  • Changes to orders must be made in writing and within 3 days of order placement.
  • Cancellations will be accepted only if the order has not shipped.
  • New customers must provide a credit card on their first order.

PRICING

  • All prices are subject to change without notice.
  • The wholesale prices on this site apply to stocking retailers only.
  • Items are billed at prices in effect at time of shipment.

PAYMENT TERMS

  • Opening orders must be prepaid. We accept company checks, Mastercard, Visa or American Express.
    CODs will not be accepted.
  • If prepaying by check, please allow 3 weeks for check clearance.
  • Using credit card, money order or cashier’s check will expedite shipment.
  • Net 30 terms: Please contact Zodax Credit Department for credit application, or submit your own credit form with complete trade and bank references and a signed Zodax credit application. Upon approval, terms will be established for reorders.
  • Returned checks: Zodax will apply a $25 fee to your account for checks that are refused by your bank due to non-sufficient funds.

SHIPPING

  • FOB point is Los Angeles, California.
  • Special routing information must be specified or Zodax will ship at its own discretion.
    For customers inside the United States, we ship via FedEx Ground, UPS and LTL common carriers.
  • Due to the nature of our products, some items will be shipped in oversized cartons which may result in higher freight costs.

LATE PAYMENT

  • Late charges of 1.5% per month (18% annual) will be applied to all past due accounts.
  • Late payments may cause delayed shipments of future orders.
  • Collection costs and attorney fees will be at customers’ expense. All delinquent accounts will be submitted to Dun & Bradstreet, GAIN and other credit bureaus.

RETURNS / CLAIMS

  • Claims must be made in writing within 7 days of receipt of merchandise.
    All claims must be emailed to claims@zodax.com (not to your sales rep).
    Invoice number and date must be specified.
  • Merchandise refused or returned is subject to a 20% restocking fee plus shipping charges.
  • All returns require prior approval from Zodax headquarters (not from your sales rep).
  • Return Authorization numbers (RA#) issued by Zodax headquarters must be listed on all documents.
  • Actions such as unauthorized or unjustified returns or unapproved merchandise destruction will forfeit a claim.
  • Price tagged or shopworn merchandise may not be returned.
  • Due to the use of natural materials and the handcrafted nature of our products, slight variations in finishes, tones, size, and colors are common. These are not grounds for a return, exchange, or credit.