Policies, Terms, and Conditions
WHEN ORDERING
- Minimum order per shipping point: $500.00 for first time buyers and $400.00 for returning buyers.
- All items must be ordered according to the minimum order quantities specified.
- Purchase order must be signed by an authorized buyer.
- All orders are subject to acceptance at Zodax headquarters. All sales are final.
- Backorders will be shipped without notification if within 90 days of original ship date.
- Backorders under $100.00 will be canceled automatically within our system unless customer increases order.
- Changes to orders must be made in writing and within 3 days of order placement.
- Cancellations will be accepted only if the order has not shipped.
- New customers must provide a credit card on their first order.
PRICING
- All prices are subject to change without notice.
- The wholesale prices on this site apply to stocking retailers only.
- Items are billed at prices in effect at time of shipment.
PAYMENT TERMS
- Opening orders must be prepaid. We accept company checks, Mastercard, Visa or American Express.
CODs will not be accepted. - If prepaying by check, please allow 3 weeks for check clearance.
- Using credit card, money order or cashier’s check will expedite shipment.
- Net 30 terms: Please contact Zodax Credit Department for credit application, or submit your own credit form with complete trade and bank references and a signed Zodax credit application. Upon approval, terms will be established for reorders.
- Returned checks: Zodax will apply a $25 fee to your account for checks that are refused by your bank due to non-sufficient funds.
SHIPPING
- FOB point is Los Angeles, California.
- Special routing information must be specified or Zodax will ship at its own discretion.
For customers inside the United States, we ship via FedEx Ground, UPS and LTL common carriers. - Due to the nature of our products, some items will be shipped in oversized cartons which may result in higher freight costs.
LATE PAYMENT
- Late charges of 1.5% per month (18% annual) will be applied to all past due accounts.
- Late payments may cause delayed shipments of future orders.
- Collection costs and attorney fees will be at customers’ expense. All delinquent accounts will be submitted to Dun & Bradstreet, GAIN and other credit bureaus.
RETURNS / CLAIMS
- Claims must be made in writing within 7 days of receipt of merchandise.
All claims must be emailed to claims@zodax.com (not to your sales rep).
Invoice number and date must be specified. - Merchandise refused or returned is subject to a 20% restocking fee plus shipping charges.
- All returns require prior approval from Zodax headquarters (not from your sales rep).
- Return Authorization numbers (RA#) issued by Zodax headquarters must be listed on all documents.
- Actions such as unauthorized or unjustified returns or unapproved merchandise destruction will forfeit a claim.
- Price tagged or shopworn merchandise may not be returned.
- Due to the use of natural materials and the handcrafted nature of our products, slight variations in finishes, tones, size, and colors are common. These are not grounds for a return, exchange, or credit.